If these aren’t the longest lasting socks you’ve ever owned, you can return them to us for another pair. No receipt needed, just the pair in question.
Our online warranty process is easy ... 6 steps. But if you purchased our socks on DarnTough.com in the last 90 days, you probably want to start a return or exchange instead.
Issue discovered, decision to return socks made.
Complete the Warranty Claims Form (link below). It’s quick and easy.
Clean socks, include your form, send them back.
We will email you a code to use on darntough.com, once we receive and process your pair.
Your new pair of lifetime guaranteed socks will ship for free.
Slip on the most comfortable, durable, best fitting socks you now own.
When we say our socks are durable, it’s about more than wearing through – it means they will remain comfortable, with a performance fit, day after day. Our warranty data helps us improve, and we knit a better sock.
The unconditional guarantee ensures we maintain the standards we set. Does it drive us to be better? Absolutely.
On May 21, 2024, aiming to better serve our customers, we removed previously listed warranty conditions, including inadvertent damage. Please note that socks purchased as seconds or irregulars are not covered by our warranty.
We will replace your socks free of charge:
All claims made in good faith will be considered.
For customers within the US, fill out our online claim form. Ship your socks and completed claim form back to us using the cheapest method available (which for most customers is USPS first class mail). We will process the socks and form and email you a credit code for the full replacement value of your claim to use on our website.
We understand that following our standard warranty process may not be possible if you’re in the backcountry for an extended time period. If you need to warranty socks mid thru-hike, you can use our Store Locator to find a Darn Tough retail partner near your location who accepts in-store warranty exchanges. Simply change the top filter on the Store Locator from “All Stores” to “Authorized Warranty Center” to view participating retailers.
If there’s no locations near you or you are unable to go in store to complete a warranty exchange, you can also contact our customer service team with the subject line “Thru Hiker Warranty,” and they will be happy to assist you.
For customers within the US, fill out our online claim form. Ship your socks and completed claim form back to us using the cheapest method available (which for most customers is USPS first class mail). We will process the socks and form and email you a credit code for the full replacement value of your claim to use on our website. You can learn more about this process on our warranty page.
We strive to process your claims within 7-10 business days of receiving your socks. During peak season, it may take us a bit longer.
Our current turn around time for processing warranty claims is up to two weeks. If you shipped your socks back to us more than three weeks ago, please first check your spam or junk folder. The email with your replacement credit is sent from support@darntough.com with the subject line "Warranty Claim Processed."
If it has been more than 3 weeks since you submitted your claim, and there is nothing in your junk mail, please reach out to our support team.
Please ensure you are logged into your darntough.com account before you begin checkout. Your account and claim email must match for your credit to apply successfully to your order.
If you need help creating or accessing your darntough.com account, you can find instructions here.
It is our policy that we first receive the socks to be replaced before issuing credit for new pairs. If you are in a time pinch, contact our support team, and they have some tricks to speed up delivery of replacement socks.
No, when a customer alters the sock in any way, through resizing or dyeing, they have voided our warranty. Dyes are chemicals that can adversely affect the materials we use to make our socks, and resizing socks damages their structural integrity.
If you want to extend the life of your socks by darning them, we will still cover them under our warranty when you do eventually need to replace them.
As long as there's enough of your sock remaining that you can send it back to us and we can tell it was once a Darn Tough sock, we'll cover it. Even if there are more holes than sock left.
Yes, please submit all socks on a single warranty claim. There is an option in blue to "add additional pairs."
No sock registration required. All you need when filing a warranty claim with us are the socks. We knit our name on all our socks, so we know where they came from, no receipts or proof of purchase required.
Please submit any warranty claims in the country or region from which they were purchased. You can find the international warranty contact information by country here, as well as more FAQs specifically addressing international questions.
If you are unable to do so, we’re happy to work with you directly to process your claim. Please keep in mind, however, that in such cases customers are responsible for all international shipping-related and customs clearance costs.
Try looking under a different help topic or contact us at any time.
US
